Support Desk Technician

Jefferson City, MO | Omaha, NE | St. Cloud, MN

The Support Desk Technician is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting, and administration. 

 Main Responsibilities:

  • Providing technical support and remote help desk services to Marco clients
  • Providing remote monitoring of client equipment by means of remote management software
  • Reviewing current systems and make technical/process recommendations for improving efficiency
  • Check event logs and drive space
  • Installing security patches and service packs
  • Maintaining client documentation to include but not limited to AV and back-up configuration
  • Monitoring the ConnectWise board and respond to alerts that are generated through our RMM tool by providing technical troubleshooting and remediation
  • Proactively monitoring event logs and drive space on client servers 

 Required Qualifications:

  • Associates Degree (or equivalent) and up to 2 years of experience or equivalent experience
  • Solid understanding of the administration of network operating systems and services found in a client environment
  • Proficiency with business collaboration tools such as MS Office applications and Visio
  • Superior communication skills in working with technical and non-technical people
  • Strong problem solving skills
  • Excellent organizational and time/task management skills



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