Network Specialist II

Grand Forks, ND | St. Cloud, MN

The Network Specialist II is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will perform hardware installations, client onboarding, hosted voice installs, service based repair calls, and proactive maintenance both remotely and at client locations. This position includes frequent travel to client sites with occasional overnight stays.

Main Responsibilities:

  • Install and maintain new and/or existing equipment
  • Troubleshoot systems and applications to identify and correct malfunctions and other operational problems.  Escalate issues beyond established skill set
  • Install and support basic network systems including workstations and servers
  • Support archive and backup systems
  • Accurately create and maintain documentation and comply with service administrative procedures, including pick tickets, ticket updates, time entries and timesheets
  • Conduct scheduled onsite visits on a monthly or quarterly basis, run reports from RMM tool and perform checklist of tasks to include updating documentation on SharePoint
  • Perform new client onboarding, scan network for devices, inspect network equipment, document and label servers and infrastructure equipment, take pictures and upload to SharePoint
  • Create and update network diagrams using Microsoft Visio and upload to SharePoint
  • Provide technical support and support advice to end-users/clients regarding operational and hardware/application issues

Required Qualifications:

  • Associate’s degree and 2 years of experience or equivalent experience
  • Basic experience with and understanding of network applications and protocols
  • Proficiency with business collaboration tools such as MS Office applications and Visio

Preferred Qualifications:

  • Current industry certifications, including Microsoft MTA, Cisco CMNA, VMWare VCA, CompTIA N+ / A+ / Security+




Apply Online

View careers in other areas