Mitel Voice Engineer

Cedar Rapids, IA | Des Moines, IA

The Mitel Voice Systems Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.  You will perform project based installations and service based repair calls at client locations.  You are responsible for management, administration and integration of products, services, applications and operating level systems code. 

 Main Responsibilities:

  • Engineering the installation, support and maintenance of production networks and systems to completion
  • Integrating and/or consolidating servers and services between different client business units and technologies
  • Understanding and maintaining network services such as DNS, DHCP, electronic mail, LDAP directories VLAN’s and QoS
  • Upgrading systems including PBXs, IP Platforms, Voice Mail Systems and applications to include but not limited to Unified Messaging, Collaboration tools, etc. with the primary focus on the Mitel product line

 Required Qualifications:

  • Associate’s Degree and 2+ years of experience or equivalent experience
  • Experience with Mitel phone systems, specifically 3300 or 5000 is a plus
  • Current high level industry recognized certifications including at least 2 of the following: Call Control, Voicemail, Unified Communications or Call Center
  • Experience including but not limited to VoIP, IP, QoS, Network Analyzer, PBX Management, Unified Messaging, Call Centers, Collaboration Tools, Voice Conference Bridge, Wireless, Teleworker, LCS/LBG and Mobility
  • Proficiency with business collaboration tools such as MS Office applications and Visio


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