Business Systems Analyst

St. Cloud, MN

In this role you will provide Salesforce expertise to users in sales, service, and administration throughout Marco. Responsibilities will include front line support and training, reporting, and system administration. This is a great opportunity to build a career on the Salesforce platform!

Main Responsibilities

  • Provide application support to users. This includes resolving to cases, answering how-to questions, and troubleshooting issues.
  • Develop reports that drive actionable insights for sales and service.
  • Conduct training sessions for users, ensuring that users are knowledgeable in application features, standard work, and best practices.
  • Perform data updates and migrations; execute initiatives to ensure quality data.
  • Identify and execute opportunities for driving support efficiencies.
  • Complete initial diligence on application enhancement requests. Collaborate with other system analysts to further define requirements and plan for implementation.
  • Assist with quality assurance testing for newly developed solutions.
  • Configure applications as directed based on requirements.

Required Qualifications

  • Bachelor’s degree, business or technology field.
  • Strong written and verbal communication skills.
  • Proficiency with business collaboration tools including: Word, Outlook and Visio.
  • Strong problem solving and analytical skills, with intermediate to advanced Excel knowledge.
  • Excellent project management skills with the ability to prioritize, meet timelines, and operate with changing priorities.
  • Self-starter with the ability to exercise independent judgement.
  • Experience with Salesforce and JIRA preferred.



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