Managed IT: Support for your time-stressed IT staff.
We know that every area of your business can be hectic and prone to stress. But there's a special kind of pressure involved with IT, simply because the stakes are higher. When a server goes down in the middle of a busy workday, it means instant losses in productivity and, ultimately, sales. That can be extremely costly. There's also the constant pressure to stay one step ahead of new technology and industry best practices. And, of course, there are your end users. Someone needs to make sure they understand your technology and are using it effectively...and be on hand to troubleshoot their issues.
It's no wonder so many IT professionals come to us needing some help.
Let us handle the day-to-day maintenance and support.
Marco's Managed IT Services can provide your time-stressed IT staff with sanity-saving relief. We offer high-end expertise to help you proactively manage your IT infrastructure, while being a friendly voice at the end of the line for a troubled end user. We help you manage the day-to-day maintenance and support responsibilities so you can run your business more effectively.
No worries. It's covered.
Most providers only support certain components in their Managed IT plan. They'll cover these desktops and those servers, but not this router or that switch. Marco is different. It doesn't matter what hardware or what software you're using, we'll provide support. So, you never have to worry about who's maintaining what. We've got it covered.
AddÂ over 600 certified systems engineers and technical representativesÂ to your staff.
At Marco, we don't outsource our services offshore. All of our Managed IT Services include maintenance from our 600+ certified systems engineers and technical representativesÂ throughout the Upper Midwest and nationally. Our network professionals are certified at the highest level for their area of expertise. We know your technology inside and out. Which means we're qualified to fix your problem on the spot and not just run through a checklist.
A friendly voice for baby boomers to Gen Ys.
We understand how demographics and generational differences affect the way users interact with their technology. A baby boomer may want an entirely different experience than a Generation Y user. So we customize our support to each user's specific needs. And we use performance metrics to track how well we're doing and make sure we're hitting the mark with our user base.
Our Managed Services include:
Desktop/Server Management: Unlimited, quick and friendly technical assistance for your computer users and network administrator from our location. If an issue can't be resolved over the phone or remotely, a Marco engineer can be on-site to resolve the problem as quickly as possible.
Support Desk: Unlimited help from support desk technical experts who can resolve everyday computer-related issues. We provide support for any question that relates to your organization's networks, PCs and Microsoft applications (i.e. login authentication, connectivity issues and application support). For even more peace of mind, our 24/7 support desk is available if needed.
Network Management:Â We monitor the devices within your network environmentÂ to immediately detect and resolve any potential network problems. We provide availability, event log, backup and drive-space monitoring; monthly status reporting; anti-virus software management; and security, file sharing and user administration.
ClientÂ Business Review (CBR): Information about your network, desktops, servers, storage backup and disaster recovery systems. We monitor your IT environment to help you efficiently track and manage your network systems and devices.