BEI Services and ENX Magazine recently selected Marco as an Office Technology Service Excellence Award recipient. This honor is given to dealerships that have proven to meet or exceed national performance standards in areas relating to customer satisfaction as defined by BEI Services. Thirty-nine Marco technicians were recognized for their outstanding service and Marco also received the dealer award.
The criteria needed to achieve this honor is based on technician and equipment performance data and is compared to other dealerships nationally. Marco was evaluated on four key metrics: average call back rates, average hold for parts rates, average technician grade, and average copies between visits. “It takes hard work and dedication to achieve this prestigious and deserving award, and it stands as a testament to Marco’s commitment to providing the best customer experience possible,” said Wes McArtor, president of BEI Services, Inc.