Technology Insights Blog

FCC order 19-72A1 allowed telecommunications companies to abandon outdated copper POTS (Plain Old Telephone Service) lines. It also mandates that end-users must switch to an alternative before August 2nd of this year. This order was issued back in August of 2019, and quite a lot …

It’s an exciting time to talk about phone systems for small businesses. Features that were once only accessible to large companies are now available to small and midsize businesses, and cost much less each month than a traditional landline system.

Technology is moving faster and faster, and that’s given us many incredible things. It’s hard to think about where many businesses would be without modern communication and collaboration tools during the past few years.  Rapid innovation is an inherent byproduct of strong competi…

When it comes to phone systems, these days there’s no shortage of options. However, if you’ve already been researching this topic, you probably know that deciphering which system is best for you isn’t always easy. The right phone system can save you money and drive productivity; …

There's just something satisfying about a landline telephone, and unlike the old dot matrix printer, many people still have a fondness for it. The receiver was better designed for the human hand, it couldn't be programmed to play an annoying song when it rang, and you could hang …

You can have an amazing website, a great social media presence, and a friendly staff that can field questions on all sorts of messaging apps. But when your customers have a question, one of the best things a small business can hope for is that they simply pick up the phone and ca…

Each generation has its own memory of being called down to the school office. Some experienced a knock at the door by the school secretary. Others remember the request broadcast over a PA system or announced by the teacher after a call on the classroom telephone. It's a familiar …

When your business receives multiple technology services, whether from the same vendor or different ones, each service is on its own agreement. And each agreement comes with different terms. That means different lengths, renewal dates, contracts and customer service styles. All t…

As businesses continue to grow and scale, the old way of doing things starts getting in the way. The technology that’s meant to bring simplicity and ease requires too much effort to manage and maintain. And from the growing complexity and confusion, operational headaches are born…

When I begin working with a customer, the first thing we have to uncover is how their business communicates. What ways are employees talking to each other, and are your current means of communication supporting your employees and your business overall? Among other things, it's th…