Technology Insights Blog

When I begin working with a customer, the first thing we have to uncover is how their business communicates. What ways are employees talking to each other, and are your current means of communication supporting your employees and your business overall?

Among other things, it's the answers to those questions that will help to determine whether their business is better serviced by VOIP or Unified Communications. But before comparing these two options, let's take a brief overview of each ...

Each generation has its own memory of being called down to the school office. Some experienced a knock at the door by the school secretary. Others remember the request broadcast over a PA system or announced by the teacher after a call on the classroom telephone. It's a familiar scene. The request was typically followed by taunting oohs and ahhs from the rest of the class and a sinking feeling of uncertainty as you wondered what awaited at the office.

There’s a whole lot to consider when it comes to choosing a telecom carrier. It’s something we’ve covered many times and are always looking for ways to help simplify things. As a long term telecom Carrier Agent consultant, our telecom experts are continually helping our partners find the best telecom solutions possible. As part of our process, we have a list of nine main checkpoints to use when choosing a telecom carrier. 

Are you one of the millions who received a voice assistant last year? I’m not even talking about the voice assistants built into your smartphone. We are moving toward a voice-activated world. Why type it, when you can simply say it, right?

The phone system. It's an essential communication tool. After all, communication is vital to business operation – and we know that's not changing anytime soon.

When it comes to phone systems, you have a lot of options. But there is only one system and method of delivery that is the best for your organization's needs. To help you determine which option is right for you, consider your organization's use of, frustrations with and wishes for a phone system; then, consider this...

If you're considering making the investment in unified communications and collaboration (UCC) tools, you'll likely want to know how to figure out the ROI of your purchase.

Lucky for you, we have a customized calculator that can help you do just that.

Jeff Nolan, VP at Mitel, said in an interview I did with him last year (read the full interview here):

“Businesses need to know the goals of their organization, and why these goals exist. They need to purchase toolsets that will help their internal processes and be a useful tool to their company.”

I wanted to expound on this more because, while I completely agree with him, I understand why some people might question this and think, “Why can’t I just buy a phone system that gets the job done and be done with it?” I thought it would be helpful to explain why we feel it is important to understand the business goals of the customers we partner with. Then, I’ll share a few examples for further clarification.

Without a telephone, your business would have a hard time staying in contact with clients and customers; not to mention keeping open lines of communication among employees. The digital age has brought many wonders, but the telephone is one piece of "old-school" technology your business will always need. If you haven't already upgraded your phone systems to match the digital age, you may be experiencing a number of issues. The following are some of the common issues facing older phone systems, as well as the best fix for the situation.

So you’ve compared products and made an informed decision – now what?

While some telephone system providers might sell you a system and shake your hand – leaving you to install and manage the hardware you purchased, Marco is there to configure, install and support your telephone system and end users throughout the life of your system.