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    How Can Business Continue After a Disaster?

    By: Steve Knutson
    September 15, 2017

    In the wake of the devastation caused by Hurricanes Harvey and Irma, questions have been raised about the potential for a business to continue after a disaster. Is it even possible? Yes.

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    How Employees Can Protect You from a Cyber Attack

    By: Steve Knutson
    August 4, 2017

    Security threats change every day. Are your employees ready to fight against them? It’s a question that’s often on my mind. Today, hackers do not hack systems; they hack people.

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    Where Are You On the Technology Curve?

    By: Steve Knutson
    October 27, 2016

    My job is to stay ahead of the technology curve. That used to mean looking out three to five years – or even 10 years when I first started my career. Today, we expect some technology to be obsolete in 12 months.

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    4 Business Phone System Headaches You want to Avoid

    By: Chris Kadoun
    March 24, 2016

    The telephone might seem antiquated with mobile phones, chat systems and video conferencing tools available, but there will always be a need to pick up the phone and directly connect with someone else. You'd think after decades of use, we would have mastered the use of business p…

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    Protect Your Business with Recorded Customer Service Calls

    By: Chris Kadoun
    January 15, 2016

    It's important for any business regardless of industry to focus on two areas if they’re committed to growth and success: customer retention and superior service. While there are a few different ways to set goals for each of those aspects and gauge successes, call recording and vo…

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    Cloud Service Basics: A Guide to Our New Tech-As-A-Service World

    By: Justin Bigger
    November 11, 2015

    Even with so much talk about the cloud, it's hard to find a simple explanation of what the cloud actually is, or what benefits your organization can achieve through cloud computing. "The cloud" is simply external storage and access to documents, applications and technology infras…

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    5 Issues Telecom Carrier Consulting Can Solve

    By: Jeff S. Olson
    September 23, 2015

    If there is a problem your business faces that is beyond the knowledge and skill of an in-house IT employee, it’s time to turn to a consultant with the experience and knowledge to help your business clear a hurdle. When it comes to IT infrastructure and telecommunications issues,…

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    The Future of Telecom Carrier Services

    By: Jeff S. Olson
    August 27, 2015

    Telecom services make reliable, efficient and timely communication with customers and clients of your organization possible. From the phone to Internet access and many things in between, telecom services help maintain your network infrastructure's connectivity capabilities. As te…

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    Why Mapping Your Office Copy Machines and Print Devices is Important

    By: Dan Larkin
    March 17, 2015

    The physical layout of any office space is never random. Every cubicle, coffee machine, bathroom and executive office is, ideally, placed with purpose. Creating an efficient environment for your employees to work in is important. You don’t want distractions too close, but feature…

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    Do You Need a CIO or vCIO? | Small Business IT Solutions

    By: Clay Ostlund
    September 3, 2014

    As most people know, CIO is an acronym for Chief Information Officer. But, this is where the common knowledge ends, generally speaking. Most people working in non-technology industries understand the value of the CIO and the need for this role – but what is mis- or not understood…

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