Technology Insights Blog

Technology is right up there with marketing when it comes to the industry’s fondness for acronyms. If you’d like to decode these two easily, as well as many, many others, “aaS” stands for “as a service.” For example, Cloud as a Service is abbreviated CaaS, Disaster Recovery as a …

Tucked within the current Age of Information is a far quieter, but just as significant revolution taking place in how we communicate. While human beings have invented various means of sharing ideas through increasingly complex language systems, each subsequent communication tool,…

Just as students experienced a new way of learning during the pandemic, teachers faced a new way of teaching those students. Most school districts were not prepared for teaching virtually or hybrid for the long term, or even fully equipped to teach in the classroom while wearing …

While all the employees and customers of the XYZ Corporation slept soundly in their homes, a mouse was up to trouble within XYZ’s walls, busily chewing on wiring insulation for no good reason. When their teeth punched through, the electricity arced. Goodbye mouse. Hello fire.

To borrow a phrase from Ghostbusters, UCaaS crosses the streams (or more accurately, combines them). It takes all the ways you communicate - phone, voicemail, email, social media, chat, texting, video conferencing, conference calls, screen sharing - and unifies them into one syst…

Before knowing why you should care about unified communications and collaboration (UCC), you probably want to know exactly what it is first. Unified communications and collaboration ties together different forms of communication for your company. From voice services to instant me…

Unfamiliar with Sourcewell contracts? You aren’t alone. For a long time, the benefits of these contracts were a best-kept secret of educational, nonprofit and government agencies. If you've ever wondered how these groups afford quality phone systems and up-to-date business techno…

The other night, at about 5:30 p.m., I got a call from a client. It went to voicemail. The voicemail, which had been transcribed into an email through UCaaS, was urgent. The caller had a technician on site waiting to activate a phone system and needed a couple of passwords. Of co…

Keeping remote employees connected without hurting collaboration or lowering productivity can be a struggle for today's businesses. Luckily, technologies that allow employees to work from outside the office without feeling disconnected do exist. As an added benefit, enabling remo…

According to a recent Dale Carnegie research study, 70 percent of employees who lack confidence in the abilities of senior leadership are not fully engaged in their work. Employees have high expectations for their leadership, and when those expectations are not met, the effect ri…