Technology Insights Blog

To borrow a phrase from Ghostbusters, UCaaS crosses the streams (or more accurately, combines them). It takes all the ways you communicate - phone, voicemail, email, social media, chat, texting, video conferencing, conference calls, screen sharing - and unifies them into one syst…

Before knowing why you should care about unified communications and collaboration (UCC), you probably want to know exactly what it is first. Unified communications and collaboration ties together different forms of communication for your company. From voice services to instant me…

Unfamiliar with Sourcewell contracts? You aren’t alone. For a long time, the benefits of these contracts were a best-kept secret of educational, nonprofit and government agencies. If you've ever wondered how these groups afford quality phone systems and up-to-date business techno…

The other night, at about 5:30 p.m., I got a call from a client. It went to voicemail. The voicemail, which had been transcribed into an email through UCaaS, was urgent. The caller had a technician on site waiting to activate a phone system and needed a couple of passwords. Of co…

Keeping remote employees connected without hurting collaboration or lowering productivity can be a struggle for today's businesses. Luckily, technologies that allow employees to work from outside the office without feeling disconnected do exist. As an added benefit, enabling remo…

According to a recent Dale Carnegie research study, 70 percent of employees who lack confidence in the abilities of senior leadership are not fully engaged in their work. Employees have high expectations for their leadership, and when those expectations are not met, the effect ri…

Without effective communication, the odds of having a successful team are low. Further, without quality communication, a team isn’t really much of a team. It’s more of a collection of people who happen to work together. With great communication, a team can accomplish much more th…

Relying on a single form of business communication is uncommon and, frankly, impractical. Your employees have office phones at their desks, workstations equipped with business applications, mobile phones, inter-office instant messaging and more. Although your employees use multip…

Workplace communication isn't simple anymore. Your coworkers might be on a different floor, in a different building or working from another state. Still, you need to communicate and connect with those coworkers in order to complete your work. The demands of the modern workplace h…

The meeting is scheduled. Everyone shows up on time – some even early. The agenda is set. You check off all the calendar and meeting etiquette steps, we’ve talked about in recent blogs. Then you all look at the screen and wait for the technology to load.