Proving the Value of Managed Print Services through Data
July 20, 2018
It is one thing for a service provider to tell you that they can save your business money, but it is even more impressive when they actually do it. Print environments are data-driven, and when you work with a managed print services provider you can see the proof that the service …
How Much Can a Business Communication System Save You? [ROI Calculator]
October 24, 2017
If you're considering making the investment in unified communications and collaboration (UCC) tools, you'll likely want to know how to figure out the ROI of your purchase. Lucky for you, we have a customized calculator that can help you do just that.
What is Your Client Satisfaction Data Telling You?
September 17, 2016
As we recently implemented a new sales software system, the company pressed into us, asking, “What really is your value differentiator?” What they really were asking was “What do we actually do differently?” That’s not an easy question to answer. As we reflected, we realized that…
The Metrics Behind The Online Tools You Use
February 5, 2016
Our website is designed to be more than a pretty online space. Our Facebook is more than a random series of posts. The words in our blogs are intentional.
Manage By Metrics, Not Feelings
January 8, 2016
You can extract a great deal of information from your systems to better understand how your organization is performing and the steps you can take to improve operations.
8 Facts About Your Managed IT Support Team You'll Be Glad to Know
October 29, 2015
When you're deciding whether or not to partner with a managed IT service provider, there are some things you should know. Here are nine facts about our support team that will make a difference – in your partnership, in your business technology and your success:
How to Calculate Your ROI for Mitel Instant Messaging and UCC Tools
September 1, 2015
Mitel instant messaging and unified communications tools make it easier for you and your employees to remain in touch throughout the day. In an article posted on the Grossman Group, they estimated “that small and mid-sized companies lose an average of $5,246 per year, per employe…
In Good Company: Marco Acknowledged as a Top Managed Service Provider
May 26, 2015
Marco, Inc. was recently recognized again for excellence as a managed service provider. In March, Marco was named a 2015 MSPMentor 501 Top Managed Services Company by Penton Technology.
Key Metrics: What Should Businesses Measure?
August 22, 2013
I just returned from a meeting with my national CIO peer group where we dug into the data. There’s a lot we can measure for business, especially with the growth of big data (as I talked about last month). I am a firm believer that effective management requires effective measureme…
