Technology Insights Blog

It is one thing for a service provider to tell you that they can save your business money, but it is even more impressive when they actually do it. Print environments are data-driven, and when you work with a managed print services provider you can see the proof that the service you pay for is saving your company money. Marco's managed print services offer clients exactly that: data as proof of success.

If you're considering making the investment in unified communications and collaboration (UCC) tools, you'll likely want to know how to figure out the ROI of your purchase.

Lucky for you, we have a customized calculator that can help you do just that.

As we reflected, we realized that it’s our high client satisfaction. And really our metrics and processes that validate it again and again. At Marco, we developed an extensive process to formally measure and take action to ensure we achieve high client satisfaction. We seek a variety of input, but the ultimate question is: “Would you recommend Marco?”

Our website is designed to be more than a pretty online space. Our Facebook is more than a random series of posts. The words in our blogs are intentional. 

You can extract a great deal of information from your systems to better understand how your organization is performing and the steps you can take to improve operations.

When you're deciding whether or not to partner with a managed IT service provider, there are some things you should know. Here are nine facts about our support team that will make a difference – in your partnership, in your business technology and your success:

Mitel instant messaging and unified communications tools make it easier for you and your employees to remain in touch throughout the day. In an article posted on the Grossman Group, they estimated “that small and mid-sized companies lose an average of $5,246 per year, per employee, to ineffective communications.

For example, if you’re a company of 100—that’s $500,000 in lost productivity in just a year’s time.”

Unified communications and collaboration (UCC) tools, instant messaging and other products from Mitel can save your company time and money, compared to email and phone systems alone, because it is easier to maintain reliable lines of communication with coworkers and clients alike.

Marco, Inc. was recently recognized again for excellence as a managed service provider. In March, Marco was named a 2015 MSPMentor 501 Top Managed Services Company by Penton Technology.

I just returned from a meeting with my national CIO peer group where we dug into the data. There’s a lot we can measure for business, especially with the growth of big data (as I talked about last month). I am a firm believer that effective management requires effective measurement.

So, how do you figure out what the key indicators are for your business or product segment? We recently had that challenge at Marco for our rapidly growing managed IT services division.  Here’s what we’ve learned: