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    Proving the Value of Managed Print Services through Data

    By: Dan Larkin
    July 20, 2018

    It is one thing for a service provider to tell you that they can save your business money, but it is even more impressive when they actually do it. Print environments are data-driven, and when you work with a managed print services provider you can see the proof that the service you pay for is saving your company money. Marco's managed print services offer clients exactly that: data as proof of success.

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    How Much Can a Business Communication System Save You? [ROI Calculator]

    By: Jason Boutwell
    October 24, 2017

    If you're considering making the investment in unified communications and collaboration (UCC) tools, you'll likely want to know how to figure out the ROI of your purchase.

    Lucky for you, we have a customized calculator that can help you do just that.

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    What is Your Client Satisfaction Data Telling You?

    By: Steve Knutson
    September 17, 2016
    As we recently implemented a new sales software system, the company pressed into us, asking, “What really is your value differentiator?” What they really were asking was “What do we actually do differently?” That’s not an easy question to answer.

    As we reflected, we realized that it’s our high client satisfaction. And really our metrics and processes that validate it again and again. At Marco, we developed an extensive process to formally measure and take action to ensure we achieve high client satisfaction. We seek a variety of input, but the ultimate question is: “Would you recommend Marco?”

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    The Metrics Behind The Online Tools You Use

    By: Steve Knutson
    February 5, 2016

    Our website is designed to be more than a pretty online space. Our Facebook is more than a random series of posts. The words in our blogs are intentional. 

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    Manage By Metrics, Not Feelings

    By: Steve Knutson
    January 8, 2016

    You can extract a great deal of information from your systems to better understand how your organization is performing and the steps you can take to improve operations.

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    8 Facts About Your Managed IT Support Team You'll Be Glad to Know

    By: Sue Swanson
    October 29, 2015

    When you're deciding whether or not to partner with a managed IT service provider, there are some things you should know. Here are nine facts about our support team that will make a difference – in your partnership, in your business technology and your success:

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    How to Calculate Your ROI for Mitel Instant Messaging and UCC Tools

    By: Jason Boutwell
    September 1, 2015

    Mitel instant messaging and unified communications tools make it easier for you and your employees to remain in touch throughout the day. In an article posted on the Grossman Group, they estimated “that small and mid-sized companies lose an average of $5,246 per year, per employee, to ineffective communications.

     

    For example, if you’re a company of 100—that’s $500,000 in lost productivity in just a year’s time.”

    Unified communications and collaboration (UCC) tools, instant messaging and other products from Mitel can save your company time and money, compared to email and phone systems alone, because it is easier to maintain reliable lines of communication with coworkers and clients alike.

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    In Good Company: Marco Acknowledged as a Top Managed Service Provider

    By: Trevor Akervik
    May 26, 2015

    Marco, Inc. was recently recognized again for excellence as a managed service provider. In March, Marco was named a 2015 MSPMentor 501 Top Managed Services Company by Penton Technology.

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    Key Metrics: What Should Businesses Measure?

    By: Steve Knutson
    August 22, 2013

    I just returned from a meeting with my national CIO peer group where we dug into the data. There’s a lot we can measure for business, especially with the growth of big data (as I talked about last month). I am a firm believer that effective management requires effective measurement.

    So, how do you figure out what the key indicators are for your business or product segment? We recently had that challenge at Marco for our rapidly growing managed IT services division.  Here’s what we’ve learned:

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