Technology Insights Blog

The rising trend to work from home or work remotely has put communication frustrations front and center. While being unreachable when you're out of the office has been a reality for some professions for decades, advances in business communication have made it possible to fully co…

While all the employees and customers of the XYZ Corporation slept soundly in their homes, a mouse was up to trouble within XYZ’s walls, busily chewing on wiring insulation for no good reason. When their teeth punched through, the electricity arced. Goodbye mouse. Hello fire.

The orchestra has taken their seats. Strings, percussion, brass, woodwinds. Each player has a specific part to play within their section, and all the sections must come together in harmony to perform. To create the music. In black tuxedo and tails, the conductor ascends the podiu…

To borrow a phrase from Ghostbusters, UCaaS crosses the streams (or more accurately, combines them). It takes all the ways you communicate - phone, voicemail, email, social media, chat, texting, video conferencing, conference calls, screen sharing - and unifies them into one syst…

Change is hard. No doubt about it. It’s not as easy as flipping a switch to alter your behavior. Change is a multi-stage process as researched and developed by renowned psychologist James Prochaska, who identified five distinct steps that lead toward successful personal change:

You sit down at a big folding card table, break the seal on a new cardboard jigsaw puzzle box and pour out all the pieces. Ah ... that new puzzle smell hits you as you immediately turn over every piece to see their colorful sides. The edge pieces are the first to get attention. T…

All the new hardware and software money can buy will not allow you to springboard past network issues. Reliable networks are what businesses want, but figuring out how to get one isn't always an easy path. If you’ve ever had phone lines or another business application fail becaus…

How to get your people talking

When I begin working with a customer, the first thing we have to uncover is how their business communicates. What ways are employees talking to each other, and are your current means of communication supporting your employees and your business overall? Among other things, it's th…

Have you ever noticed how the same discussion, explanation or recommendation can be received very differently depending on who you’re speaking to? Or, have you ever found yourself using different phrasing when speaking to one person or another? People interpret and respond to the…