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    Resolving Communication Issues in the Workplace with UCaaS

    By: Matt Kanaskie
    December 17, 2018

    If you look through enough articles, you'll likely run across a few that focus on communication problems in the workplace. Having found such articles on my own, I thought, how can these communication issues be addressed with UCaaS (Unified Communication as a Service)?

    UCaaS is a service, but it’s also a technology and a communication philosophy. Essentially, it's a way to turn all the ways you communicate at work into a unified stream that you can access in a variety of ways. That means you can get all your email, voicemail, instant messages, notifications and more on any device. Here’s how UCaaS helps with resolving communication issues in the workplace.

    1. Failure to Listen

    How many times have you misunderstood a message because you weren't focused or listening? With UCaaS, all of your communcation streams are unified into a single stream, giving you more ways to listen to and communicate with coworkers and customers without complicating things. In addition, UCaaS gives you video integration for your meetings with remote team members - which ensures you have everyone's attention during the meeting.
    Resolving Communication Issues in the Workplace with UCaaS

    2. Multiple locations

    More and more work occurs in multiple locations like satellite offices, coffee shops, hotel rooms, airports and homes. UCaaS makes communication easy regardless of location by making all applications available on any device, from any location. With UCaaS, you can join the office, the fieldworker, the traveling salesperson and the client all on one multi-media conference.

    3. Cultural differences

    While it won’t bridge all cultural differences, making communications device-neutral allows employees to accommodate their preferences. For example, UCaaS allows different generations - Boomers, Generation X and Millennials - to use whatever devices fit their preference: mobile phones, desk phones, home phones or Mac/PC user phones all function equally with UCaaS.

    4. Hierarchy and authority

    There has been a fair amount of research discussing how computer-aided communication can break down hierarchical communication patterns and get more people involved in more conversations. UCaaS can help get everyone involved in a meeting, even if they don't speak. By providing instant polling, voting and questions via a chat window, attendees have direct access to providing input, information and approval.

    5. Inadequate knowledge

    Keep everyone informed with instant training sessions made possible through UCaaS. If people are miscommunicating due to a lack of knowledge, you can set up an impromptu educational workshop by getting them on chat, sharing your screen with them, walking them through the information and even giving them control of the screen while you act as tutor.

    6. Collaboration

    Often cited as the silver bullet for all kinds of communication and productivity problems, collaboration is a key strength of UCaaS - and it just got better. We've introduced an exciting new feature in our UCaaS suite called MiCollab. It will use aspects of UCaaS we have already discussed like chat and presence while adding group collaboration, team collaboration, multi-point communications, ongoing project collaboration and instant meeting launching.

    With the changing landscape of offices, it is important to continually adapt our communication methods as a way of resolving business communication issues, and UCaaS can help do that, efficiently.

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    Topics: Unified Communication, UCaaS