Without a telephone, your business would have a hard time staying in contact with clients and customers; not to mention keeping open lines of communication among employees. The digital age has brought many wonders, but the telephone is one piece of "old-school" technology your business will always need. If you haven't already upgraded your phone systems to match the digital age, you may be experiencing a number of issues. The following are some of the common issues facing older phone systems, as well as the best fix for the situation.
Nothing LastS Forever: The Issues with Old Phone Systems
There is no single piece of technology that is built to last forever. If your office still uses older handsets (between 8 and 10 years old), it is likely that your phones are circuit-card based rather than software-based like newer models. Components in circuit-card based phones will start going bad as time passes.
Some of the most common issues that plague older phone systems include:
- Buttons that stick or stop responding when pressed
- Issues with static during conversations
- Volume problems
- Handsets that just stop working altogether
The reason for these failures range from issues with phone room hardware to the end points themselves. The result for your business is the same regardless of the cause or issue: low quality communication.
No Easy Fix
The most common approach when older phones start malfunctioning is to simply apply a band-aid. Employees often decide to just put up with sticky buttons or use another phone in a quieter room if there are volume/static issues. Most businesses opt to limp along for months or years with malfunctioning phone systems because the solution isn't easy.
In most cases, your business needs to call the dealer that sold the handsets to the company originally. The dealer will need to arrange for a technician to visit your office, address the issues and conduct repairs. The older your phone systems are though, the less likely it is the fix will be easy. As systems age and modern phone systems are adopted, parts for older phone systems are harder to come by.
Best Fix: Upgrade to the Digital Age
Rather than spending time putting band-aids on your old phone systems, it might be time to start considering an upgrade. Dealers like Marco work with renowned national brands to provide businesses with an affordable path to upgraded phone systems. You might think that the cost is prohibitive to buy new phone systems, but you'll actually enjoy significant cost savings in many cases.
IP communications (VoIP) allow your company to save money on long-distance charges, connect multiple sites to one system and roll remote workers into your network as well. Not only is it affordable to upgrade in the short term, you'll save up to 40% by reducing telecom costs associated with long-distance service and the other factors listed above. More importantly, as your business expands and contracts, adding lines, removing lines and changing service levels is often quick and free, saving you an average of 90% on these types of alterations to your phone system.
Why Upgrade? Return On Investment
Upgrading your phone systems is worth it for the ROI you'll get from just the new features. Modern phone systems offer flexibility that your old phones simply cannot compete with. For example, if your company has multiple, small office locations and a smaller budget, softphones would be a perfect fit. A softphone is loaded onto your employee's desktop/laptop computers as a software program and places calls directly over their IP connection, saving money on handset installation and new wiring.
Maybe you want to get rid of the telephone infrastructure in your office altogether. You can save a significant amount on monthly expenses by shifting to a cloud-based virtual phone system that allows your employees to connect from anywhere and place calls on a professional platform.
If nothing else, the new features that any modern phone system brings to the table offer a great reason to upgrade. Newer phones and equipment can do more (mobile twinning, call conferencing, etc.), and a new phone system adds improvements such as unified messaging, video conferencing and collaboration services to your business.