WCCO Belting, Inc.
â€śâ€¦every expectation is met by Marco and we couldnâ€™t ask for anything more.â€ť Jeremy Wallender, IT Manager at WCCO Belting, Inc.
In 1954, Edward ShormaÂ opened a one-man shoeÂ repair shop in Wahpeton,Â North Dakota. Over sixÂ decades later, WCCOÂ Belting, Inc. has diversifiedÂ and grown into a multi-millionÂ dollar specializedÂ rubber product manufacturerÂ that serves agriculturalÂ and industrial businessesÂ worldwide. Its expertÂ engineering team strivesÂ towards new innovation,Â creating a history of successÂ and distinguishing itselfÂ through industry experience.
Manufacturer Improves Operations With New Surveillance Solution Backed by Quality Service
Before WCCO Belting, Inc. had made the decision to partner with Marco, itÂ experienced challenges utilizing its existing surveillance system. The analog camerasÂ were beginning to fail and had low resolution, resulting in pixelated picture quality.Â This made it difficult to identify individuals on the screen.
In order for management to effectively review incidents, WCCO needed a videoÂ surveillance system with clear resolution and a dashboard that was easy to navigate.Â Recognizing its system was in need of an upgrade, WCCO decided it was time toÂ implement a new surveillance solution. The company met with a number of vendorsÂ and explored different solutions to determine what best fit its needs.
â€śEveryone involved in the vendor demonstrations had a favorable opinion ofÂ the March Networks Interface that Marco provided. It was easy to navigateÂ and understand,â€ť said Jeremy Wallender, IT Manager. â€śMarcoâ€™s knowledgeÂ and expertise was top notch. Their recommendation was the right fit for ourÂ surveillance needs.â€ť
Flexibility in this situation was pertinent to the company. WCCO took manyÂ factors into consideration when it was choosing its video surveillance partner.Â Location, flexibility and responsiveness were all key factors in the decision.
â€śWe needed someone with the ability to work with us and meet our requirementsÂ and timeline. We were familiar with Marco and its reputation, and we decided toÂ pursue a partnership. Marco could get someone here quickly, within the sameÂ day or next if need be. Their service responsiveness is exactly what we needed,â€ťÂ explained Wallender.
When it came time to execute the project, Marco worked with WCCO toÂ implement the system. In working together, a timeline was established and MarcoÂ ensured that everything would be completed on time. Implementation withÂ training was provided on-site to WCCOâ€™s staff so they were able to navigate andÂ understand the surveillance systemâ€™s capabilities.
â€śThey knew exactly what needed to be done. The implementation team wasÂ knowledgeable and knew the ins and outs of the system. There wasnâ€™t a questionÂ we asked that Marco didnâ€™t know the answer to,â€ť said Wallender.
After implementing Marcoâ€™s solution, WCCO saw immediate results.
â€śWe will no longer have to guess about what happened should there beÂ an incident. We needed the ability to actually see the details in our videos.Â Marco was able to provide us with a system that had the desired clarity,â€ť saidÂ Wallender.
WCCO continues to see value in Marcoâ€™s service and video surveillance solution.
â€śFrom working with us on pricing and the timeline we had for implementationÂ and training, to the on-going service we receive, every expectation is met byÂ Marco and we couldnâ€™t ask for anything more,â€ť added Wallender.