Marshfield Area Chamber of Commerce & Industry
Business IT Services
âWeâve been very satisfied with the whole process. This has been one of the smoothest transitions weâve ever had.â - Scott Larson, Executive Director of MACCI
The Marshfield AreaÂ Chamber of CommerceâsÂ mission is to provideÂ leadership and support forÂ the economic advancementÂ of the community, whileÂ serving as a catalyst for theÂ development of programsÂ and services that benefitÂ its members. The ChamberÂ has been building theÂ foundation for a strongÂ business community sinceÂ 1946. Itâs membership drivenÂ with approximately 500Â businesses and individualsÂ consisting of medical,Â manufacturing, professionalÂ service firms, and retail.
The Marshfield Area Chamber of Commerce & Industry (MACCI) needed to make aÂ decision regarding its aging in-house server. The staff did an analysis to determineÂ if it should update the server or move to the cloud. Their research revealed thatÂ moving to the cloud would provide more features, benefits and services thanÂ remaining with an in-house server, and it would remove the responsibility ofÂ maintaining the server.
âWith an in-house server, weâre still responsible for maintaining the equipment,â saidÂ Scott Larson, Executive Director of the MACCI. âSince we donât have an in-house ITÂ specialist here, it made more sense to let someone with that expertise and that toplevelÂ equipment provide us with that service.â
When the MACCI sent out an RFP for the project, Larson said MarcoâsÂ thoroughness of the process rose to the top.Â
âMarco was very thorough in their process for bringing a customer onboard toÂ the cloud. They had all of the steps we needed to go through laid out. In ourÂ weekly meetings, we went through the checklist to ensure we knew who wasÂ doing what. And if we had a question about any step in the process, they wereÂ very helpful in giving us feedback on the preferred method for doing things.â
Larson said when all of the steps had been completed, the actual switch toÂ transfer all of the chamberâs data and applications to Marcoâs cloud serversÂ was smooth, uneventful and took less than a day. To help the MACCI getÂ acquainted with the new system, Marco provided one-on one training with each staff member.
Now that the MACCI has made the switch to the cloud, Larson said theyâreÂ taking advantage of a number of benefits. First and foremost is having serverÂ redundancy.
âBefore if something went wrong with our server, we were down. Now ifÂ something goes wrong with our cloud server, Marco automatically switches usÂ over to a different one. Loss of service is almost non-existent,â explained Larson.
Another benefit is not having to update software and hardware. With MarcoâsÂ Cloud Services, the chamber receives automatic updates on all of the software.Â And Larson knows that the system is equipped with the latest security features.
Of course, because itâs the cloud, the chamber staff is able to access the systemÂ from any location. That provides a convenience they didnât have before.
Perhaps, more than anything, Marcoâs Cloud Services provide Larson with peaceÂ of mind.
âWe donât have to worry about any one of us being the âipso facto tech guruâÂ hereâtrying to make sure weâre maintaining the hardware and keeping theÂ system up and running. Thatâs someone elseâs responsibility now. If thereâs aÂ problem, we let Marco know and theyâre able to jump on it and get it taken careÂ of. For us, itâs plug and play. Itâs always there when we need it,â said Larson.
Since moving to the cloud, the MACCI has experienced very few issues. But,Â when they do, Larson said Marcoâs service has been thorough and responsiveâasÂ it has from the beginning.
âMarco was very good to work with through the design and implementationÂ stages; very organized and responsive to us. Since weâve been up and running,Â theyâre always really quick to respond to us. Weâve been very satisfied withÂ the whole process. Weâve all been through various software and hardwareÂ conversions and there are always issues that happen with those. This had beenÂ one of the smoothest transitions weâve ever had.â