There's no better way to touch your customers than through unified communications. And there's no better partner to implement your converged voice system than Marco.

Today's converged voice applications leverage the network to help you be more responsive, make better business decisions, and deliver greater value to your customers. Marco's experience and depth of expertise begins with your network. Our 340 certified engineers and technicians have earned a reputation of excellence for solving tough business problems with technology across diverse platforms. 

We maintain the highest levels of professional certifications on the most current technologies:

• Microsoft Gold Midmarket Solution Provider
• Mitel Diamond Partner
• HP Gold Partner
• Cisco Premier Certified Partner
• VMware Enterprise Partner

Marco provides planning and design, implementation, project management, and client care and support, and Managed IT Services for the following converged voice services:

We work with leading telecommunications providers to negotiate the best connectivity options for your facilities at the best price. We also offer complete network management services to ensure the highest levels of quality and availability for your business communications. This includes voice services, data transport services, hosted solutions, and network management and monitoring.

Marco provides the following network service options:

• ATM: Efficient, high-speed option for local and international communications.
• Frame Relay: Provides the dedicated speed and security of a private line with the reliability, flexibility, and scalability of a high-speed network.
• Private Line:  Provides the guaranteed bandwidth and security of a dedicated, point-to-point connection.
• MPLS VPN: The most flexible solution for supporting today's IP network-based communications combines multi-protocol label switching (MPLS) with VPN to enable secure and prioritized transport for voice, video, and other mission-critical enterprise applications.
• DSL Services: Fast, always-on Internet access for smaller enterprises and remote locations.
• Long Distance: Dedicated for enterprises or call centers with high long-distance call volumes. Switched- or smaller facilities with low to moderate long-distance call volumes.

Managed Voice Services - Marco's Managed Voice option has become an increasingly popular method of managing your communications system. It is a comprehensive equipment, support, and service program that lets you know exactly what it costs to maintain, operate, and expand your communications system. A fixed monthly payment covers the following:

• Communications system equipment
• Help desk support
• Installation and support
• Full service and warranty
• Guaranteed rates for expansion
• Free software upgrades
• Risk of loss coverage
• System training

Let Marco take care of your communications system so you can concentrate on what is most important to you - your business.

Planning and Design - In business, one size never fits all. So before our voice and data specialists begin designing your system, we study your day-to-day operations, current communication activities and infrastructure, and your unique needs and goals. This information provides the foundation to get your systems working together like never before.

Project Management - To ensure your project's success, Marco appoints a single point of contact whose sole focus is to make sure your system is implemented to your complete satisfaction. Your project coordinator will keep you informed of progress, keep you in touch with the specialists needed for implementation, coordinate user training for your employees, and make sure your project is completed on time and on budget.

Implementation - Marco has implemented over 500 VoIP systems ranging from 5 to 10,000 telephones throughout North America. So you can rest easy knowing that we will design, configure, and deploy a communications system that meets your needs - whatever they are. This includes:

• Project management
• Procurement and staging
• Installation
• Solution testing
• Cutover support
• Administrator and user training
• Follow-up support

Client Care and Support - Our entire business is dedicated to putting the customer first. That's why we do everything possible to work around your schedule and minimize downtime during implementation and upgrades.

In addition, we provide immediate response when you need it with our 24-hour on-call service. And, our client care help desk is staffed by experienced technical engineers who can answer your questions and provide you with support remotely or on-site as needed. We'll work with you to make sure you receive the service and support you need to operate efficiently and cost effectively.