The average company invests thousands of dollars on printing, copying, faxing, scanning, and distributing information. The key to creating a productive and managed print environment is working with a partner that can help you develop, plan, service, and support your organization's print strategy. Marco can help you do just that by providing the following professional services:
We understand the issues associated with achieving total document productivity. That's why we developed iLink - a comprehensive four-step process to help you assess, plan, measure, and manage your organization's printing and document distribution. iLink allows Marco to provide you with a detailed print assessment of your current situation and action steps to help you continually measure and manage your organization's document output and distribution.
Managed Print Services
From providing your printers, multifunction devices, and supplies...to tracking toner usage and document output...to supporting your applications, Marco offers a unique approach to managing your print devices and supplies and extending the life span of your assets.
Service and Support
Marco's commitment to creating solid customer partnerships doesn't end with the sale. In fact, that's where it truly begins. To us, service is often what proves the value of your purchase - and we take great pride in the experience and attentive service our technicians provide. You'll benefit from the expertise and commitment of Marco's team of 330 factory-trained and certified service technicians.
GPS Service Call Tracking System
Through an online GPS graphic user interface, we can see at a glance where our service vehicles and service calls are located at all times and dispatch and route service calls as effectively as possible. Our GPS system allows us to provide our customers with even quicker response time and faster resolution for any critical downtime issues.
Most of the technology you use in your organization today connects to the network - so it's never been more important to work with an experienced networking partner. That's where Marco's expertise begins. We've been providing our customers with effective networked solutions since 1985. So when it comes to integrating your print solution with technologies to make you productive, you can be assured you're working with the best in the field.
Marco's copier training specialists are dedicated to making sure your staff is trained and comfortable with your new equipment. Upon installation, our professional trainers conduct sessions tailored to each department's particular copying/printing needs. Key operators are introduced to default and security settings and to Marco's online service and supply program.
Managed Account Program
Marco offers flexible financing options for your unique needs. With Marco's Managed Account Program, all you pay for is the prints produced - we provide the equipment, service and supplies - everything except paper, staples, and network troubleshooting services.
Marco's online service and supply system makes it easy for you to place service calls and order supplies - 24 hours a day, 7 days a week. Get real time access to your account information such as order status, purchase history, account details, and more. Access Marco's online services or sign up for an online account.