Taking Technology Further

MANAGED AUDIO VIDEO SERVICES

AUDIO VIDEO SERVICES THAT CONNECT AND IMPRESS

You prepared two weeks for your big presentation. You did the research, compiled the data and created the perfect pitch. You even wore your lucky suit. Then, at the moment of truth, your video conferencing equipment didn’t work. The client was less than impressed.

Marco’s Managed Audio Video Service can help you avoid technology missteps and missed opportunities. Our comprehensive support fixes nearly half of all audio and video issues remotely—right on the spot! And, with our regular health checks, you’re less likely to experience problems down the road.

MARCO’S MANAGED AUDIO VIDEO SERVICES: SIMPLE, AFFORDABLE AND WORRY-FREE

With Marco’s Managed Audio Video Services, you know exactly what it costs to maintain, operate and expand your systems. Instead of trying to budget for service calls and equipment upgrades as they come up, you pay one affordable monthly service fee. That means complete remote audio and video support in one simple package—plus upgrades every time there’s a new software and firmware release. More importantly, you’ll have access to experienced technical support that helps keep your equipment running more efficiently and with less down time when it matters most.

EQUIPMENT

We offer a host of systems that include video and sound systems, audio and video conferencing, digital signage, room automation and more.

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OUR MANAGED AUDIO VIDEO SERVICES INCLUDE:

  • Support Desk

    Support Desk

    We’re always just a call away. If you have issues, we’ll troubleshoot your system remotely and determine if an on-site service visit is needed. In nearly half of the cases, we can resolve the issue remotely. To make this even better, our 24/7 reporting feature doesn’t let anything slip by.

  • Software and Firmware Upgrades

    Software and Firmware Upgrades

    With Marco’s Managed Audio Video Services, your system will be updated to the latest software or firmware every time there’s a new release, which often expands your options even more.

  • Health Checks

    Health Checks

    Marco will remotely perform an annual check of your equipment by reviewing your service call history, error logs and version information. We’ll also perform a backup and provide a summary report of the review.

  • Emergency Two-Hour Response

    Emergency Two-Hour Response

    Our experienced audio video technicians provide initial response to emergency calls within two hours.

  • Expedited Parts

    Expedited Parts

    We’ll provide full replacement of all manufactured-covered failed components.

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