The Solution

Using Managed Print Services means Burggraff no longer needs to add fixing printers, scheduling technicians for repairs or paying unexpected service bills to her to do list. “It’s less work for me,” she said. “I don’t have to worry about warranties or who to call to fix a printer.”

After assessing Rajkowski Hansmeier’s work environment, common practices and printing needs, Marco equipped the St. Cloud law firm with eleven new printers and recommended where to place each of them to best serve its more than 40 employees. Marco provides full technical support for every printer and set up an online tool to make ordering toner easy.

“If you’re pressed for time, I would highly recommend Managed Print Services,” Burggraff said. “It does save you time and its cost effective. It’s nice having someone else to take care of it.”

Managed Print Services delivers the technology as a service to the firm – ensuring both reliability and responsiveness. For one monthly fee, the law firm bundles its hardware purchases with its print supplies and service, making them operating costs rather than big–ticket capital expenses.

The program removes the need for Burggraff to budget for unplanned maintenance or the often intangible user support costs. “It’s a fixed cost so I don’t have to worry about any unexpected costs,” she said.

The firm has not had to sacrifice dependable service for the accounting ease and lower print investment. “We always have good uptime,” Burggraff said. “When there is an issue, Marco is usually here within a couple hours.”

The return on the firm’s investment continues to increase with Marco’s Recurring Business Review and comprehensive reporting tools on device utilization and optimization. The volume of color copies, average cost per copy, use of each device and other detailed data are easily accessible for Burggraff.

But she does not have to spend time running or reviewing reports. Instead she relies on Marco technology advisor, Jim Maleska. “I rely on Jim to analyze it for me,” she said. “It’s nice to know we have someone who’s there to help. We always seem to find something that saves us money or gives us more bang for our buck.”