Contact Center Solutions: Making the most of every single call.
Your customers are your lifeline. So when they reach out, you want to make the most of the opportunity. Our Contact Center Solutions go way beyond helping you offer great customer service. They also help you capture important information about your customers, so you can make smarter business decisions now and down the road.
Whether you're a small business or operate a large call center, Marco's Contact Center solutions can help you.
Empower your customers to choose how they want to communicate.Â Todayâ€™s customers want choices. Itâ€™s not enough to have an intuitive phone system. Some customers want to connect via email, web chat or even social media. We can help you integrate and maintain great service across all media.
Empower your service reps to offer better customer service. Imagine a call comes in to your business. Before anyone even answers, the system has already assembled a snapshot of customer informationâ€”name, address and the product purchasedâ€”that pops up on the screen of the person answering the call, so he or she doesn't have to waste time gathering that information during the call.
Our Contact Center Solutions integrate with back office tools, such as customer relationship management (CRM) systems, and enable you to provide customers with the information they need, when they need it. This means improved customer satisfaction and loyalty, and, ultimately, greater business success.
Empower your business to operate more efficiently with real time data. The more you know about your customers, the bigger your competitive advantage. Real-time monitoring allows you to respond instantly to changing traffic volumes and ensure service levels are maintained. With historical reporting, you can measure your performance against service level objectives, review a play-by-play account of contact center events, and identify ways to improve business processes. Together, real-time monitoring and historical reporting let you see the big picture and make better decisions now and in the future.