Networks: the lifeblood of any business - and the focus of ours.
Maybe you're moving...or merging. Maybe it's time to go wireless. Or make the change to virtual desktops...or virtual servers. Whatever the case, your network may need an upgrade.
This isn't the kind of project you hand over to just anyone. Because every potential glitch and crashed server down the road could mean critical losses to your business. Which is why we've assembled specialized teams who focus only on designing, implementing and maintaining the right network for your business.
A three-step process that begins and ends with top-notch people.
Because your network is the lifeblood of your business, we give it a special focusâ€”both in the resources we provide and in the processes we follow.
Planning and designâ€”These are our navy seals of network technology. Only the most experienced engineers are recruited to our planning and design team. They have years of field experience under their belts. They've seen it all. They also have a unique vantage point on new technology. They work closely with our manufacturing partners, so they see what's fresh out of the gate. They know what's going to make your life easier and what could cause potential headaches later on. And they'll incorporate all of that priceless knowledge into a network design that fits your business perfectly.
Implementation and project managementâ€”After our planning and design team have created a system just right for your business, they pass the baton to your dedicated project manager. This is your single point of contact throughout the installation. He or she will work with you to coordinate every detail of the installâ€”from ordering the right equipment ... to scheduling the right installation specialists ... to overseeing the entire implementation. Your project manager will keep you informed of the progress and make sure your project is completed on time and within budget.
Client service and supportâ€”It's pretty common for a system to need minor adjustments after an install. But, what's not common is for a technology provider to staff a team of engineers dedicated solely to post-install serviceâ€”which is separate from our everyday support desk. We do it because we want to ensure your minor tweaks get major attention. They do. In fact, our live answer call rate hovers around 98%. That's something other technology providers simply can't do.
We won't try to sell you everything but the kitchen sink.
As an independent provider, we don't work for the manufacturer. We work for you. So, we won't try to sell you a portfolio of products you don't need. We also won't sell you the latest shiny products just because they're new and trendy. We partner with tier one manufacturers with proven track records, because we want your solution to still be viable in two, three, or even five years. We see your network design as a long-term investment that provides a strong foundation with plenty of flexibility to grow.
Over 600 certified systems engineers and technical representativesÂ at your service.
Over half of our 1,000+ employees are certified systems engineers and technical representatives. And by certified we mean they maintain the highest level of certifications for their area of expertise. We make it our business to know everything there is to know about networks. So when you have network issues, you can count on Marco to take care of it.