System Analysis and Design
Marco’s record of expertise in designing, installing, servicing, and supporting communication systems dates back to 1986. In business, one size never fits all. So before Marco’s Communications Team begins designing your system, we study your day-to-day operations, current communication activities, and your needs and goals. This information provides the foundation for creating a cost-effective, comprehensive communications solution - one that will get your staff, customers, and systems working together like never before.

Project Management
To ensure your project’s success, Marco’s Project Managers coordinate our team’s efforts to create a realistic project plan and timeline. Throughout the design, procurement, software customization, installation, training, and maintenance of your system, we communicate closely with your organization. Our designated representative will keep you informed of project progress and ensure a successful implementation.

Installation, Service, and Support
We know that “customer-first” service is the core of our business. This is why we will do everything possible to work around your schedule and minimize downtime, as well as provide immediate response when needed through our 24-hour on-call service. Marco offers maintenance service packages for emergency/non-emergency response times, system maintenance, software programming, and user training.

System Training
Tailored to your company’s unique needs, our customized communication system training helps all of your people get the most from your new system. We provide easy-to-understand training materials including system administrator instructions, telephone and voicemail system user instructions, and extension lists. From pre-installation education, on-site individual training, to follow-up refresher courses, count on Marco to keep your people productive and up-to-date.