Print Solutions | Professional Services

Did you know that document distribution and output is one of the last unaudited expenses in an organization today? Yet its expense is 1 to 3% of an organization’s total revenue.

What if you could reduce your document costs by up to 30%, while also increasing your document productivity? YOU CAN! Marco can help you begin the process by conducting a Document Productivity Analysis that outlines ways to increase your productivity and decrease your distribution and output costs. We assess your day-to-day operations, analyze your current document output equipment and activities, determine how and why your staff are copying/printing, review the applications utilized, and look at your current document distribution methods. We then provide you with an Output Productivity Plan which outlines your current per copy/print expenses.

This comprehensive analysis will help improve your document workflow, output, and delivery like never before! Contact your Marco technology advisor to initiate your personalized Document Productivity Analysis and Report.

Service and Support

Our commitment to creating solid customer partnerships doesn’t end with the sale. In fact, that’s where it truly begins. To us, service is often what proves the value of your purchase – and we take great pride in the experience and attentive service our technicians provide.

You’ll benefit from the expertise and commitment of Marco’s team of 80+ factory-trained and certified data and copier service technicians. With over 20 years of data networking experience, Marco’s certified engineers will make sure your digital document system communicates properly with your computer network and operating system.

Online Service and Supplies

Marco’s online service and supply system makes it easy for you to place service calls and order supplies — 24 hours a day, 7 days a week. This online services system gives you real time access to your account information such as order status, purchase history, account details, and more! To access Marco’s online services, click here. Need to sign up for an online account? Click here.

Customized Training

Marco's copier training specialists are dedicated to making sure your staff is fully trained on your new equipment. Upon installation, our professional trainers conduct sessions tailored to each department’s particular copying/printing needs. Key operators are introduced to default and security settings and to Marco’s online service and supply program. Marco’s trainers seek to be as concise as possible to help your staff become comfortable with using your new equipment. They are also available for follow-up training as needed or to answer any questions you may have.

Managed Account Program

Marco offers creative financing options for your unique needs. With Marco’s Managed Account Program, all you pay for is the prints produced – we provide the equipment, service and supplies – everything except paper, staples, and network troubleshooting services. With Marco’s Managed Account Program, you receive the following benefits:

	1.	No Down Payments or Initial Investment – pay only for the copies/prints you actually produce.
	2.	Flexibility – you can adjust features and/or copy/print speed as your equipment needs change.
	3.	Avoid Obsolescence – use the latest technology available.
	4.	No-Risk Decision – if you’re not completely satisfied with your document system, Marco will replace it with product that guarantees your satisfaction.
	5.	Tax Savings – you can immediately write off your production costs versus depreciating the equipment.