The College of Saint Benedict’s history with Marco dates back almost 26 years, when Marco first provided them with some low-volume copiers. This is also how long Doris Gangl, Purchasing Coordinator for the College of Saint Benedict, has worked with Marco.  Doris explained, “We started out with a few small copiers from Marco and have grown to quite a number of small copiers, two high volume copiers/printers, and a color copier/printer, in addition to many fax machines.”

As some of the College’s copiers were reaching the end of their machine life and no longer had parts available, they decided to decentralize their copying by purchasing two high-volume Konica 7075s—one for their Duplicating Center where copy/print jobs such as coursework are produced, and one in the Henrietta Academic Building where classes are held for convenient student/instructor access.

Marco also provided the College with a Konica 8031 digital color imager, which replaced an older color unit that was becoming costly to maintain. Doris commented, “We were able to lease a new color copier from Marco for about the same cost as we were paying for maintenance on our old unit.” The Konica 8031 is networked and is used mainly by their Communications Department for producing 11”x17” posters and other various marketing materials.

Doris appreciates Marco’s involvement in evaluating the College’s needs and providing a solution to meet those needs. “Marco is very involved in the evaluation of our copying needs,” said Doris. “Since we are a non-profit corporation, money is a big factor. Marco has been very competitive and has proven to be very reliable in the service area as well.”

Doris has been working with Greg Gau, Marco Document Solutions Account Representative, for over 10 years now. “Greg is very knowledgeable and upfront with me as to what the competitor has to offer,” commented Doris. “I trust Greg and really like working with him. There isn’t anything he wouldn’t do for us!”

The College uses Marco’s online services site to place service calls and order their copier supplies. The site also allows them to access their order status and account history. “I like Marco’s online system,” said Doris. “They came out and showed me how to use it and it’s very quick—we get a reply immediately.”

As with any long-term customer partnership, a company must perform well beyond the sales process. “One thing that really sticks out in my mind with Marco is their service over the last 10 to 15 years,” explained Doris. “This is definitely one of the reasons for expanding our relationship with Marco. The product is important, but definitely service is a huge factor. Our experience with Marco has been very positive from the sale of matching solutions to our needs to the service thereafter. We have come to rely on their dedication to us and are looking forward to our continued long-term partnership.”

Located amid the lakes and woods of Central Minnesota, the College of Saint Benedict, for women, and Saint John’s University, for men, are nationally recognized Catholic liberal arts institutions with state-of-the-art technology and facilities. The colleges together offer 36 major and minor programs of study, with the five most popular majors being Management, Communication, Psychology, Biology, and Nursing. The colleges offer 15 semester-long international study programs in 14 countries. Nearly half of all students study abroad before graduating.