Vogel Law Firm was looking for better customer service from a local document solutions provider that could also offer new technology with added features to increase their law firm’s productivity.

When Marco asked Dale Holland, Administrator of Vogel Law Office, what influenced them to choose Marco as their document solutions provider, she had to admit that it was because of repeated visits from Kevin Eide (Marco Technology Advisor) and Greg Stephens (Marco Sales Manager). Dale was not happy with the service she was receiving from her previous vendor, and she was pleased to find out that Marco could make it easy for them to change vendors. Dale explained, “Kevin and Greg made it possible for us to get out of our long-term commitment with another vendor without a major investment. I didn’t have to do anything. They just took care of it. We now have Marco’s copiers enterprise-wide—they make our law firm look good.”

With the new relationship came the opportunity for Vogel Law Firm to learn about the new technologies available to reduce their costs and increase employee productivity. Marco installed and networked two Sharp AR-620 multifunction printers (MFPs) with scanning features in their Moorhead office two years ago and added a Sharp AR-M700 and M550 with scanning features to their Fargo office last year. In June 2005, Marco added a Sharp AR-M700 to their Fargo office and two Sharp AR-M550’s at their Bismarck office.

The scan to email features of their Sharp MFP’s has changed how their law firm works. They use to spend much time faxing documents to clients. They can now accomplish this by using the scanning feature of their MFPs. “The fact that we can scan to email is awesome!” explained Dale. “Our copiers have OCR scanning built-in so we don’t have to retype documents. This is a significant benefit to us in our day-to-day operations. It seems like Marco is always a step ahead versus other vendors. Kevin and Greg are always informing me of the new technologies available.”

Vogel Law Firm is also benefiting by having their MFPs networked to their PCs throughout the building. Dale commented, “With all the research our lawyers do, the high volume of printing involved was tying up their personal printers. Now they can print their research documents directly to the MFPs, which saves us both time and money.”

Marco provided Vogel Law Firm’s key operators user training for the Sharp MFPs. According to Dale, “The training was excellent! Each floor has an operator that was trained and they were also involved in the selection process as well. When there is a problem, they take care of it and don’t need to get me involved.”

Marco has also recently implemented an electronic Bates Stamping solution for the law firm which will reduce the time they spend in manually Bates stamping their documents. This is especially beneficial when stamping records for one of their large medical insurance clients. The Bates Stamping software can be set up to their specifications and stamps the documents digitally which saves them a lot of time.”

Vogel Law Firm is extremely pleased with the total document solution Marco has provided them. Dale said, “If we asked anyone in our law firm if they liked their copiers/printers, scan to email, etc., they’d say ‘Oh yeah!’

She went on, “I was complimented by our management team because the solution Marco implemented for us is reducing our printing costs. With Marco, we have the best for less and great service! I think service is one of Marco’s strong points.”

With lawyers in offices in Fargo, Moorhead and Bismarck, Vogel Law Firm offers sophisticated legal representation to businesses and individuals throughout North Dakota, northwestern Minnesota, South Dakota and Montana. They are the largest law firm in northwestern Minnesota and North Dakota and serve a diverse group of clients in matters ranging from sophisticated commercial transactions to criminal law defense and family law.